Short version:
Fremont-Toyota physically stole auto-loan papers from a P.I. named Brian Martin and replaced them with forged versions.
At least four people were involved: Mark Hashimi aka Kamal Sayed Hashimi, Abdullah Shokoor aka Abby Shokoor, and Hugo Alcantar. Mark Burkhart of Ally Financial was an accessory after the fact.
These five people, it is asserted publicly, have committed or are involved in multiple felonies as opposed to simply civil torts.
The Khachaturian heirs who are believed to own and/or control Fremont-Toyota and Scott Stengel, General Counsel of Ally Financial, may or may not be involved in and/or guilty of prosecutable crimes in this case.
It's confirmed that Fremont-Toyota side has committed auto sales fraud against multiple unwary Toyota buyers.
Story outline:
A P.I. named Brian Martin purchased a Toyota Tacoma from Fremont-Toyota in December 2020. This was during one of Toyota National's Sale-a-Thons. The dealership didn't want to honor the sales price but did so after arguing about it. They were unhappy about the deal.
Hugo Alcantar, a finance manager at the dealership, nagged Brian after the sale to come in to sign some unspecified form and to bring the original loan papers with him.
On December 29, Brian agreed to do this so as to shut Hugo up. Hugo had Brian sign some type of disclaimer. Hugo then took the original papers out of Brian's hands, left the room with the papers, and returned forgeries to Brian.
Brian didn't realize until later that Hugo had replaced the papers. He did think that the disclaimer thing was fishy and asked Hugo to send him a copy of what he'd signed that day. Hugo emailed a clumsy forgery — grade-school level — that was apparently supposed to be Brian's agreement to pay $6,000 more than had been agreed to.
The dealership decided to back up Hugo Alcantar. General Manager Mark Hashimi blustered as part of this but on July 06, 2021, a law firm named Berliner-Cohen seems to have told him that he was hosed. An hour or two later, Mark offered to settle.
You can see evidence such as text messages between Hugo Alcantar and Brian and a copy of what Hugo emailed to Brian in the following sections. Hugo's email is close to conclusive evidence of forgery and loan fraud all by itself.
About this document:
The full story below is a copy of release 210725. It supersedes lower-numbered releases. This document is distributed under Creative Commons BY-NC-SA 4.0. This means that anybody can quote and share it for non-commercial purposes. The rights-holder for attribution purposes is Brian Martin, P.I. The editor for this release was Robert Kiraly aka OldCoder.
This document was prepared originally using LibreOffice 7.1 under Laclin, a Linux distro of OldCoder's own design (see laclin.com).
Fremont-Toyota management:
Mark Hashimi, General Manager
Anna Vierra, Controller
John Alocozy, General Sales Manager
Hugo Alcantar, Finance Manager
Rachel Ghiringhelli, Company Contact
As background information, the Abdullah or “Abby” Wali Shokoor discussed here is believed to be the one who was alleged to have written bad checks in Virginia. Reference: Westmoreland General District, Case Number 193GC9300021800
John Alocozy's real name seems to be Abdul Alocozy. He's believed to be the “John Alocozy” who completed a Chapter 7 bankruptcy 10 years ago this year (2021).
“John” Abdul Alocozy and “Abby” Shokoor both seem to be from Virginia or to have connections to the State. It isn't clear yet that this is or isn't coincidental.
Hugo Alcantar has a real estate license; specifically, CA State Real Estate License #01487228. The license technically expired in March 2021 but has been extended. Research into related issues is in progress.
STATEMENT OF BRIAN MARTIN
1. Who am I?
I'm Brian Martin, a licensed P.I. in the S.F. Bay Area and a long-time Toyota enthusiast. Long-time as in 25 years. My California P.I. license number is 21866.
Fremont-Toyota has contact information for me on file. Others such as news media are invited to email me using the following temporary email address:
No longer valid. Use the website linked below.
My professional website is:
https://bmartininvestigations.com/ or www.BMartinInvestigations.com
2. Me and my Toyotas.
I have some experience with vehicle technology. I'm qualified to comment in this context.
I've worked at American Auto Body as a technician. I have advanced ICAR auto-body certifications. And I've worked as a crew chief for Jeremy Newberry's race team.
Jeremy Newberry, to clarify, is a retired professional athlete who played for the 49ers, Raiders, and Chargers. On his team, I was responsible for maintaining a 700HP dirt modified car as well as a 360 CI powered wingless sprint car.
My first car was a 1969 Camaro. I restored it myself. The car was fast but it guzzled gas like there was no tomorrow. So, I replaced it circa 1994 with a 1987 Toyota SR5 pickup truck.
In 1995, I started working as a P.I. I bought a camper shell for the 1987 Toyota and this was sufficient to make it a good vehicle for surveillance.
The idea was that I'd park the Toyota in a subject's neighborhood and jump from the driver's seat through the little window into the back camper part. It was a little like Bo and Luke Duke. Then I'd sit in the camper part and observe the area without being observed myself.
A camper shell has a back door. But I couldn't use that to enter the back of the Toyota because onlookers would be likely to see me doing so. Plus you can't lock the door of a camper shell from inside and I needed to have the door locked. P.I. work is often mundane but P.I.s do get knives pulled on them sometimes. A locked door is the best policy.
The 1987 Toyota was serviceable as a P.I. vehicle but I married not long after purchasing it and we had our first child in due course. Space and comfort became considerations. As one example, we missed A/C. So, we got a Ford Explorer.
The Ford Explorer didn't live up to Toyota standards. In 1999, therefore, we upgraded to a 2000 Toyota Tacoma. It was compatible with surveillance work as it had the same type of camper shell. It was comfortable enough. And it was as reliable as the rising of the sun.
I had a close friend who'd been a Toyota mechanic. He told me that if I ever had a component fail on my new truck I shouldn't replace it with anything less than an original Toyota part. He explained that I'd be better off rebuilding the part instead of replacing it because of the difference in quality between Toyota Factory parts and so-called “replacement parts”.
I followed that philosophy religiously: rebuild rather than replace.
I'm guilty of not following the maintenance schedule as closely as I should have. But the 2000 Toyota Tacoma exceeded my expectations regardless. In the end, which came in December 2020, I'd gotten 427,000 miles out of the vehicle. That's 17 drives around the world.
I still had the original alternator, starter transmission rear axle, A/C, etc. My friend was right. Toyota original parts quality is in a class of its own.
3. Expectation.
I loved my 2000 Tacoma and I love the 2021 Tacoma that I replaced it with. However, I need to write about the circumstances.
A prompt and positive response from Fremont-Toyota is expected.
The response will be treated as public and will ultimately show up in Google. Non-response or negative response will mean that other organizations and venues will need to come into play. Such organizations and venues may include Toyota National, social media, and formal actions.
4. Selecting a new Tacoma.
In December 2021, my reliable 2000 Toyota Tacoma truck finally gave up the ghost at 427,000 miles.
My wife Janis found a new 2021 Toyota Tacoma advertised for sale on the Fremont-Toyota dealership website. This was a 2021 Toyota Tacoma SR Double Cab.
It was/is the one with a 2.7 L 4-cylinder engine. Horsepower: 159 hp @ 5,200 rpm. MPG: 20 city / 23 highway. It came standard with adaptive cruise control, nav system with Google satellite support, and other features. This was the truck for me.
On December 11, Janis and I went to see the vehicle. Our daughter Amanda, an adult and a credible witness, accompanied us.
5. “Abby” Shokoor.
A salesperson of Asian ancestry named “Kenny” — possibly Kenny Ye, but this is unconfirmed — showed us the Toyota Tacoma. We told Kenny that we were interested in a purchase. He went to get a “sales manager”.
The “sales manager” turned out to be somebody that I'd met before. This was Abdullah aka “Abby” Shokoor.
In the past, “Abby” was the proprietor of Brentwood Game Exchange in Brentwood, CA. Note: That business still exists but has confirmed that “Abby” is no longer involved with its operations.
About a decade ago, I installed a security camera system for Brentwood Game Exchange. “Abby” came across as the type that cuts corners. He asked me to change one of the lights while I was on a ladder. I wasn't licensed to do that type of work and was concerned about safety as well. However, I agreed to do so.
“Abby” assured me that the power was off. Subsequently, it turned out that the power had been on the whole time.
To the best of my recollection, that incident was the extent of my past relationship with “Abby”. In an odd note, though, later in December 2020, somebody at Fremont-Toyota characterized me as a “buddy” of “Abby's”. We'll come back to that part.
6. December 11, 2020 negotiations.
This was during one of Toyota National's Sale-a-Thons. The listed price was $28,633 and the dealership was supposed to honor it. However, in negotiations on December 11, 2020, “Abby” waved away the number. “There's markup”, he said.
The sticker price was $35,628. “Abby” didn't demand that price but he seemed to want to start with it in negotiations. My response was that the listed price was $28,633 and that I expected the dealership to honor the listed price.
The ad may have included fine print that permitted the dealership to brush aside the listed price. However, if this is the case, it's irrelevant because “Abby” ultimately agreed to sell me the Tacoma for $28,633.
My wife Janis noticed something odd during the discussion. We made it a point to explain to “Abby” that we'd come to Fremont-Toyota specifically to get the Tacoma that had been listed for $28,633.
“Abby” said, regardless, “You drove past 7 Toyota dealerships to get to Fremont-Toyota. Why did you come here?”
It might just have meant that “Abby” wasn't a very good listener. That seems odd for a salesperson. I think it simply didn't register for him that car buyers might take listed prices seriously and actually come in to buy cars at those prices.
7. The numbers.
I can't state the numbers part of the deal exactly because parties at Fremont-Toyota later stole and most likely destroyed the original paperwork. However, I can provide approx. numbers.
The dealership took $500 off of the $28,633 as a “rebate”. This reduced the effective price to $28,133. To that, tax of about $2,800 would have been added.
There was an $85 document processing fee and a $223 vehicle license fee plus $287 for vehicle registration. $20 for smog abatement. $8.75 in California “Tire Fees”.
Fremont-Toyota added $299 more for an optional service named “Forever Start”. Note: This service was apparently listed at $500 and discounted by $301 as part of the deal.
I made an initial down payment of $7,000. Add it all up and my initial debt — taking the $7,000 payment into account — was supposed to be about $24,557.
When I looked at the paperwork, I noticed that Fremont-Toyota had added hundreds of dollars instead of subtracting them per the rebate. I saw the number $28,995 instead of $28,633 or $28,133. Note: I'm not sure of the last digit.
The rest of the paperwork seemed to be in order. So, I decided to let the discrepancy go and signed the papers.
8. Strange Fremont-Toyota behavior after the sale.
Starting shortly after the December 11, 2020 sale, I started to receive phone calls and texts from Fremont-Toyota that urged me to come back in. Some of the texts are shown in a screenshot at the end of this section.
The calls and texts were mostly from Hugo Alcantar, a “finance manager” at the dealership. One call that I haven't tracked down may have been from somebody else.
Hugo Alcantar made statements similar to the following:
“We forgot to get you to sign a document. Can you come in to sign it and bring all of the loan paperwork with you? We're sorry about the trouble and will buy you a tank of gas to compensate you for your time.”
I resisted the requests to come back in. Why did Fremont-Toyota need me to drive so far just to sign a left-over form? Couldn't they simply email a PDF? And why was the rest of the paperwork needed for this?
Another odd part was that Hugo or the other caller referred to me in one call as a “buddy” of “Abby's”. I didn't know what to make of that.
I spoke again with Hugo at 12:00 noon on December 29, 2020. I don't remember if he called me or vice versa this time. He pressed me again to come in. I finally agreed to do so and drove to Fremont-Toyota in the mid-afternoon.
Hugo asked me for the paperwork and I gave it to him. He left, then returned with a piece of paper for me to sign. It was just a disclaimer. He returned the other paperwork to me during the discussion.
Hugo didn't give me a copy of the new form that I'd signed. At 6:34pm, I texted him and asked for a copy. That text is on the next page. At 10:29pm — this was still on December 29 — he emailed me the sticker image that is shown below.
That isn't what I signed. It's a forgery that doesn't even make sense. I don't understand what it's even supposed to be.
As a related issue, I've checked the paperwork that Hugo handed back to me. It isn't the same paperwork which I handed to him.
Editor's note: The top image below has been modified as follows: (a) slight rotation to make it more vertical (b) split into two pieces so as to make it fit better on printed pages and in website windows.
From: "Hugo Alcantar" <hugo@fremonttoyota.com>
To: "BMARTININVESTIGATIONS@YAHOO.COM" <BMARTININVESTIGATIONS@YAHOO.COM>
Sent: Tue, Dec 29, 2020 at 10:29 PM
Subject: COPY
Editor's note: Exactly what Hugo Alcantar's forgery is supposed to be isn't clear. It seems to be a modified sticker intended to suggest that Brian Martin agreed to a “Market Adjustment” of $9,995. However, the numbers don't add up. It's also not part of a contract or agreement or anything that seems to be relevant.
For comparison purposes, here's a photograph of Hugo's clumsy forgery next to the actual sticker. As a related note, advice related to the simplest way to put Hugo in prison will be welcome.
Editor's note: The “Fremont Toyota” sticker on the right above is the non-forged version of the dealership sticker that was originally, we think, on the front passenger-side window. The factory sticker is shown below in two parts. This one was originally on the rear passenger-side window.
This image has been modified as follows: (a) It's been split into two parts so as to better fit it onto the page. (b) Some white space has been removed from the second part for the same reason.
9. Discovery of Fremont-Toyota auto-loan fraud.
The loan payments were set at $585.78 per month. My wife Janis has been handling them. The first payment was made on January 25, 2021. 5 payments total had been made as of the end of May 2021.
After Janis made the first payment in January, she told me the loan amount seemed to be $30,000. I told her that that wasn't possible as we'd put $7,000 down on a truck that had cost only about $28,000 to begin with after the $500 rebate.
I assumed initially that the incorrect loan amount was some sort of accounting issue that had a reasonable explanation. However, in the Spring, we needed to make decisions related to income-tax paperwork. As part of this, I reviewed the loan paperwork closely.
I was startled to see that the paperwork said I'd paid $33,991 for the 2021 Tacoma. I never signed any such paperwork. The place where the number $33,991 appeared is where I saw the $28,995 figure [approx.] that I've mentioned further up.
The paperwork turned out to be a color photocopy. I believe that it's faked.
Hugo Alcantar or “Abby” Shokoor or other parties replaced pages in the loan paperwork after Hugo took the paperwork out of my hands and left the room with it for no reason that was explained to me.
It's not clear how these people chose the $33,991 number. It's possible that they started with the $35,628 sticker price and subtracted the smallest amount that they could realistically pretend had been arrived at in negotiations.
I made a phone call to Fremont-Toyota regarding the issue. I instructed the person who I spoke with to have “Abby” Shokoor phone me. No call has been received up to the date of this writing.
To be clear, further communication related to this issue should be in writing. A prompt and positive response from the dealership will be appreciated.
10. Four-Square issue.
There's an additional element to the story that's interesting.
Auto-loan negotiations may include something called a Four-Square. This is a worksheet which lists four basic parameters for a loan.
We were given a Four-Square. We remember that it included a price in the $28,000 range — either $28,133 or $28,633 — and a monthly payment of $585.78.
Subsequent to negotiations, we were sent to talk to a man in an office to finalize the paperwork. We don't know his last name but he gave his first name as Omar.
Omar dug out the Four-Square, said “This copy is too messy, I'll need to redo it”, and crumpled it up.
To the best of our knowledge, we were never provided with a replacement for the Four-Square that Omar destroyed.
One part that's worth noting — aside from Omar's odd need to destroy the Four-Square — is that the monthly payment of $585.78 remained the same even though Hugo Alcantar changed the price later on to $33,991.
This suggests that the dealership planned to charge $33,991 from the start and that Omar was in on the plan to commit forgery and fraud along with, it appears, Mark Hashimi, Abby Shokoor, and Hugo Alcantar.
It follows from there that the forgery and loan fraud may have been part of a process that the group had worked through before. It seems unlikely that a group of 4 people would set up a complicated ad hoc plan to defraud just one buyer.
This is, therefore, possibly a RICO case.
Legal notes and/or disclaimers:
L1. The mark “fremonttoyota” is used at the domain-name and content levels under Nominative Use and Fair Use. It should be noted that DMCA is generally inapplicable in this context.
Demands for domain-name takedowns should be submitted to the domain registrar. The domain registrar will forward them to the registrant.
The registrant will then reject such demands and forward them along with analyses of the issues involved to Toyota National as well as to local news media and social media.
L2. For additional points related to the current matter, please see the Notices pages on the websites.
(end of document)